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Service Level Agreement (SLA)

Last Revision: 28/07/2018

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This WebsNP Service Level Agreement ("SLA") applies to all shared and dedicated clients. The Client agrees that measurements via our third party establish the eligibility for any applicable Performance Credit. In the event that the Client determines that a discrepancy in such measurement exists, Client shall promptly notify WebsNP and WebsNP and Client will mutually agree upon the validity and accuracy of the measurement, and upon Client's eligibility for any applicable Performance Credits.

This SLA may be amended at any time by WebsNP.

100% Uptime on VPS and Dedicated Server

WebsNP will provide each VPS and dedicated server client 100% uninterrupted transit to the Internet and 100% uninterrupted electrical power to each dedicated server. In the event that WebsNP fails to provide 100% uptime to do so, customers are eligible to receive an account credit proportionate to the amount of time that the affected service was inaccessible.

Receiving SLA credits

No account credit shall be issued until an SLA credit request is made by the client. All requests for credits must be made within five days of the incident and after the incident is completed or no further service interruption is expected due to the incident. All requests for credits must be made by submitting a billing ticket.

MAINTENANCE FOR SHARED HOSTING

Additional Conditions