1.What These Terms Cover
These terms apply to software products that WebsNP develops, supplies or resells to you under licence, such as management systems, billing, accounting, inventory, school, clinic, NGO, lead-management and other business software, whether we host them for you or install them on your own server. They form part of our Terms and Conditions. Software that we build for you alone as a commissioned project is governed by the Website Design and Development Terms instead.
Your order, quotation or invoice states the product, the edition, the number of users, locations, domains or installations, the term, and the price. Those limits are part of your licence.
2.Your Licence
On payment, we grant you a limited, non-exclusive, non-transferable licence to use the software, for your own internal business purposes, within the limits stated in your order, for the licence term. Unless your order states it is perpetual, the licence runs for the subscription period you have paid for and renews as described in Section 8.
You may not, and may not allow anyone else to:
- copy, sell, resell, rent, lease, sublicense, share or publish the software or its licence key, except where your order expressly permits resale;
- use it for more users, locations, domains or installations than you have paid for;
- decompile, reverse engineer or try to extract the source code, except where the law permits it despite this restriction;
- remove or change licence checks, copyright notices or branding that we have not agreed to remove;
- use it to build a competing product, or to run a service bureau for other businesses unless your order says so;
- use it unlawfully, or against the Acceptable Use Policy.
If you outgrow your licence, ask us. Adding users or locations is usually simple, and we would rather you pay for the right edition than run into a block.
3.Who Owns What
- We keep all rights in the software, its code, design, documentation, names and logos, including every update and customisation we make to the product itself. You are buying a right to use, not the software.
- You keep all rights in your data, the records, documents and content you enter or create using the software. We use your data only to provide, secure, support and improve the service for you, and as the Privacy Policy describes.
- Source code of our products is not delivered unless your order says so. A custom feature that you commission and pay for remains part of our product unless the Project Scope assigns it to you.
4.Delivery, Installation and Activation
We deliver the software by giving you access to a hosted system, or by installing it on your server or ours, and by issuing any licence key. The licence term starts on activation, or on the day we make the software available to you, whichever is first. Setup, data import, training and customisation are separate work, billed as the quotation states.
Installed software needs a suitable server, operating system, database and network that meet the requirements we give you. We are not responsible for failures that result from an environment that does not meet them.
5.Hosted Software and Your Data
Where we host the software for you, the uptime commitments in the Service Level Agreement apply to the infrastructure it runs on. You remain responsible for what you store in it, for the accuracy of your records, and for who you give access to.
- Roles. For personal data of your own customers, patients, students, members or staff that you enter into the system, you decide why and how it is used and we act on your behalf. You are responsible for having the right to collect that data and for telling the people concerned how you use it. We process it only as needed to run the service, and we keep it secure as described in the Privacy Policy.
- Backups. We keep routine backups of hosted systems to aid recovery, but they are not a guarantee, as set out in the Disclaimers. Export your data regularly using the export tools in the product.
- Export on exit. When your subscription ends, you may export your data in a standard format for 30 days after the end date. After that, we may delete it from live systems, and from backups as they cycle out. If you need longer, a written request before the end date will be considered.
6.Updates, Support and Product Changes
While your licence or subscription is active you receive the updates and fixes we release for your edition and the support described in your order. Support covers how to use the product, reproducing and fixing defects, and installation help for supported environments. It does not cover your own custom code, third-party modifications, training on general accounting or legal practice, or data entry and repair of data you entered incorrectly.
We improve our products continuously. We may change, replace or retire features. Where we retire a feature you rely on, or end support for a version, we will give you reasonable notice, generally at least 90 days, and a path to a supported version.
7.Third-Party Components and Integrations
Our products may include or connect to software and services from others: open-source libraries, payment gateways, SMS and email providers, maps, cloud storage, government and bank interfaces. They remain subject to their own terms and charges. We do not control them and cannot promise their continued availability, pricing or behaviour. If a third party withdraws or changes a service, we will make reasonable efforts to adapt, and where we cannot, we may need to retire that feature.
8.Subscriptions, Renewal and Non-Payment
Subscriptions are billed in advance for the term on your order. They renew for a further term of the same length at the then-current price unless you turn off renewal before the renewal invoice date, as described in Section 4.3 of the Terms. We give at least 30 days' notice of a price change. Fees are not refundable, as stated in the Refund Policy.
If an invoice is not paid, we may suspend access or licence validation. Your data is preserved for the period in Section 5 so that you can pay and resume or export it.
9.Trials, Demos and Beta Features
Trial, demonstration, free and beta versions are provided for evaluation, as they are, without any commitment to uptime, support or continued availability. Data you enter may be deleted when a trial ends. Do not use a trial system for live business records.
10.Warranty and Outputs
For 30 days from activation we warrant that the software will substantially perform as described in its current documentation. If it does not, we will correct it or, where we cannot within a reasonable time, end the licence and return the fee for the unexpired part of the first term. That is your remedy for non-conformity, and it is subject to our Disclaimers and the limitation of liability in Section 8 of the Terms.
Reports, calculations and filings. Software that calculates tax, payroll, interest, grades, stock valuations or similar results applies rules and settings that you configure and that change over time. Its outputs are tools to help you. They are not accounting, tax, legal, medical or other professional advice, and you remain responsible for checking them, and for filings and decisions you make with them. Please confirm tax and regulatory settings with a qualified adviser or the relevant authority.
11.Ending the Licence
You may stop using the software at any time. Subscription fees already paid are not refundable, and the licence continues to the end of the paid term unless you ask us to close the account earlier, which gives no refund.
We may suspend or end a licence if you break these terms, if the licence key is shared or used beyond your licence, if fees stay unpaid, or if the law requires it. Where the breach can be put right, we will tell you and allow a reasonable period before ending it. On ending, you must stop using the software and delete installed copies, and you may export your data as Section 5 describes.
12.Questions About This Document
If any part of this document is unclear, or you need it explained before you order, open a ticket from your client area or email us and a human will answer. We would rather explain a clause now than argue about it later.