Pay in advance, use the services lawfully, keep your own backups, and tell us in writing if you want to cancel. Section 4 sets out every refund and cancellation rule, and Section 4.1 tells you which one applies to you.
1.Introduction and Legally Binding Agreement
This Master Terms and Conditions document (the "Agreement") constitutes a legally binding contract between you (the "Subscriber," "Client," "Customer," or "User") and WebsNP (the "Company," "Provider," "we," "us," or "our"). This Agreement meticulously governs your access to and utilization of the extensive suite of services provided by WebsNP, which includes but is not limited to shared web hosting, virtual private servers (VPS), dedicated bare-metal servers, domain name registration, SSL certificates, business email solutions, and professional web development services (collectively referred to as the "Services").
By electronically accepting this Agreement during the checkout process, accessing our client portal, or actively provisioning any of our Services, you unequivocally represent and warrant that you possess the legal authority to enter into this contract. If you are accepting these terms on behalf of a corporation, limited liability company, or other legal entity, you represent that you have the explicit corporate authority to bind said entity to these precise terms and conditions. If you do not completely agree with every provision set forth in this document, you must immediately cease all use of our platform and refrain from purchasing our Services.
WebsNP retains the absolute right to unilaterally modify, amend, or update this Agreement at any time, with or without prior direct notification. While we typically endeavor to alert active clients to significant policy shifts via email broadcasts, it remains your sole responsibility to periodically review this page. Continued use of our Services following any modifications constitutes your formal legal acceptance of the revised Terms and Conditions.
2.Service Provisioning and Account Security
2.1 Account Creation and Data Accuracy
To acquire our Services, you must establish a client account by providing accurate, current, and exhaustive personal and billing information. You are legally obligated to ensure that this information remains entirely up-to-date within the WebsNP client portal. The utilization of falsified identities, fraudulent contact details, virtual phone numbers, or deceptive proxy connections during the registration process is strictly prohibited and will result in the immediate, unappealable suspension and termination of your account without eligibility for a refund.
2.2 Responsibility for Account Security
You bear the exclusive and non-transferable responsibility for maintaining the absolute confidentiality of your account credentials, including passwords, security PINs, and SSH keys. WebsNP cannot and will not be held liable for any data loss, financial damages, or security breaches resulting from your failure to adequately secure your login credentials. You must immediately notify our security department of any suspected unauthorized access to your account or any known compromise of your authentication mechanisms.
2.3 Identity Verification and Fraud Prevention
WebsNP employs sophisticated, automated fraud-prevention algorithms. To protect our infrastructure and payment gateways from malicious actors, we reserve the right to manually verify the identity of any client before provisioning services. This verification process may require you to submit official, government-issued identification (such as a passport or driver's license) and proof of address. Failure to comply with an identity verification request within 48 hours will result in the cancellation of your order.
3.Billing, Payments, and Financial Obligations
3.1 Payment Processing and Cycles
All Services are billed strictly on a prepaid basis. You agree to pay all applicable fees, taxes, and surcharges associated with your chosen Services in advance of the service period. WebsNP supports a variety of payment methods, including major credit cards, PayPal, eSewa, bank transfers, and select cryptocurrencies. By adding a payment method to your account, you explicitly authorize WebsNP to automatically charge that method for recurring subscription renewals until the service is formally cancelled.
3.2 Late Payments and Service Suspension
Invoices for recurring services are generated and emailed to your registered address 14 days prior to the due date. If an invoice remains unpaid by 12:00 AM (Midnight) on the due date, the associated Service will be automatically suspended by our billing system. A suspended service renders your websites, emails, and databases inaccessible. If the invoice remains unpaid for 7 consecutive days following the due date, the Service will be irrevocably terminated, and all associated data will be permanently destroyed from our storage arrays. WebsNP accepts no liability whatsoever for data lost due to termination for non-payment.
3.3 Price Adjustments
While we strive to maintain consistent pricing, WebsNP reserves the right to adjust the pricing of our Services at any time due to fluctuations in hardware costs, software licensing fees (such as cPanel or LiteSpeed licensing increases), or broader economic inflation. Clients will be provided with a minimum of 30 days' written notice via email prior to any price increase affecting their existing recurring subscriptions.
3.4 Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute with your credit card issuer or PayPal constitutes a severe breach of this Agreement. In the event of a chargeback, WebsNP will immediately suspend all active services associated with your account without notice. Furthermore, a non-refundable administrative fee of $50.00 USD will be levied against your account to cover the cost of the dispute process. To restore service, you must repay the original disputed amount, the administrative fee, and officially cancel the chargeback with your financial institution.
4.Refunds, Cancellation and Revocation
Four rules govern getting your money back. Each covers a different situation and each is stated once. If more than one could apply to your order, the rule with the longest window applies, except that Section 4.5 always applies and is never overridden.
Our Refund Policy sets these same four rules out in plain English, with a table showing which one applies to your order. This Section 4 is the clause you contract on and governs if the two ever read differently.
4.1 Which Rule Applies to You
- First-ever order of Shared or reseller hosting: Section 4.2, 30 days from activation.
- Any service on a monthly billing term, and every renewal: Section 4.3, 7 days from the start of that term.
- Private (consumer) account, new contract: Section 4.4, 14 days from the contract start date.
- Items listed in Section 4.5: never refundable, whatever the timing.
4.2 30-Day Money-Back Guarantee
New shared web hosting and reseller web hosting purchases carry a 30-day money-back guarantee. Request a refund within 30 days of activation and the hosting fee is returned in full. This applies to the first term of your first such order only: renewals, upgrades, and clients who have previously held an account or received a refund are not eligible. It covers the hosting fee alone, not any item in Section 4.5.
4.3 Cancellation of Monthly Terms
Services ordered on a monthly billing term are not eligible for cancellation after seven (7) days have elapsed from the start of that term. Cancel within those seven days and the service stops immediately, with a pro-rata refund where the service is refundable. After the seventh day the term runs to its scheduled end date and remains payable in full, with no partial refund. Turning off automatic renewal is always available and stops the service at the end of the current paid term.
4.4 Right of Revocation, Private Accounts Only
Where a right of revocation applies, it must be requested within fourteen (14) days from the start date of the contract. Requests after day fourteen cannot be accepted.
Revocation is available only to customers holding a private (consumer) account. It does not extend to company, business, corporate, organisational or governmental accounts, nor to anyone purchasing in the course of a trade, business, craft or profession. An account registered to a company name, or to a VAT, PAN or business registration number, is a business account for this purpose and carries no right of revocation.
4.5 Services That Are Never Refundable
These carry hard costs we pay out at the moment of provisioning, so no rule in this Section 4 makes them refundable:
- Domain registrations, transfers and renewals, because the fee is passed straight to the registry.
- Dedicated servers and bare metal hardware.
- Virtual private servers (VPS) and cloud instances.
- Software licences, including cPanel, Plesk, LiteSpeed, Softaculous and CloudLinux.
- SSL certificates and dedicated IP addresses.
- Website design, custom development and hourly system administration work.
Services terminated for breach of this Agreement, including the conduct described in Sections 2.1, 3.4 and 5, are also non-refundable.
4.6 How to Request and How You Are Paid
Send every cancellation, refund and revocation request in writing, either as a support ticket from your client area or by email from the address registered on the account, stating the account name, the service concerned and its start date. Verbal and social media requests are not accepted, and the request date is the date we receive it. Approved refunds are returned to the original payment method within 7 to 14 working days, less any transaction fee the payment provider does not return to us.
5.Acceptable Use
Every service is subject to our Acceptable Use Policy, which forms part of this Agreement. It sets out prohibited content and activity, network and security conduct, email and anti-spam rules, fair resource limits on shared plans, your own security obligations, and how we enforce all of it.
In summary: run a lawful site, do not send unsolicited bulk email, do not attack or scan systems you do not own, and do not use a shared plan as though it were a private server. Enforcement is proportionate, from a warning through throttling and suspension to termination, with the serious categories in Section 2 of that policy terminated on discovery. Services terminated for breach are not refundable under Section 4.5 above.
6.Service Levels and Uptime
Uptime commitments, how availability is measured, the service credit scale, maintenance windows and the full list of exclusions live in our Service Level Agreement, which forms part of this Agreement.
In summary: we commit to 99.9% monthly uptime on shared and reseller hosting and 99.99% on VPS and dedicated servers. Where we fall short, you may claim a service credit within 30 days of the end of that month. Service credits are the sole remedy for missed uptime, and they operate subject to the limitation of liability in Section 8 below.
7.Data Backups, Data Loss, and Disaster Recovery
7.1 Client Responsibility for Data Security
While WebsNP may perform routine, automated backups of our shared hosting servers as a courtesy, these backups are provided strictly on a "best-effort" basis. **WebsNP assumes absolutely no liability for data loss, data corruption, or the failure to restore a backup.** You, as the client, maintain the ultimate, undeniable responsibility for creating, managing, and securely storing offsite backups of your websites, databases, and critical email data.
7.2 Dedicated Server and VPS Backups
Clients utilizing Unmanaged virtual private servers (VPS) or dedicated servers are entirely responsible for their own disaster recovery planning. Unless you have explicitly purchased a separate managed backup service plan from WebsNP, we do not back up your VPS or dedicated server data under any circumstances.
8.Limitation of Liability and Indemnification
The warranties we do and do not give, and the limits on what we are liable for, are set out in full in our Disclaimers, which form part of this Agreement.
8.1 Absolute Limitation of Financial Liability
IN NO EVENT SHALL WEBSNP, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. THE MAXIMUM AGGREGATE LIABILITY OF WEBSNP FOR ALL CLAIMS RELATING TO THE SERVICES SHALL UNDER NO CIRCUMSTANCES EXCEED THE TOTAL AMOUNT YOU PAID TO WEBSNP FOR THE SPECIFIC SERVICE IN QUESTION DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
8.2 Legal Indemnification
You agree to fully defend, indemnify, and hold harmless WebsNP and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.
9.Governing Law and Dispute Resolution
This Agreement shall be governed by, interpreted, and construed in accordance with the laws of Nepal, without regard to its conflict of law provisions. Any legal disputes, controversies, or claims arising out of or in connection with this Agreement, or the breach, termination, or invalidity thereof, shall be exclusively settled by the competent courts located within Kathmandu, Nepal. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.