Get in Touch with WebsNP
Expert support and enterprise solutions are just a message away. We're here to help you scale.
Send us a Message
Before You Reach Out
Quick answers to the questions we hear most, so you can get help even faster.
How fast will I get a response?
Live chat and WhatsApp are answered within minutes, 24/7. Support tickets get a first response within about an hour on average, and anything affecting a live server is treated as priority, day or night, weekends and holidays included.
Which channel should I use for what?
For anything urgent on a live service, use live chat or WhatsApp. For billing questions, account changes, or issues that need investigation, email support@websnp.com so there's a full paper trail. For quotes, partnerships, and pre-sales advice, write to contact@websnp.com or call our experts directly.
Can you help me choose the right plan?
Absolutely, that's what pre-sales is for. Tell us what you're building (a WordPress site, a Laravel app, an online store, a reseller business) and roughly how much traffic you expect, and we'll recommend the most cost-effective option across our cloud hosting, VPS, and dedicated server ranges. No pressure, no obligation.
I'm with another host, will you migrate my sites?
Yes, and it's free for new clients. Send us your current hosting details and our migration team will move your websites, databases, and mailboxes, cPanel and DirectAdmin transfers are handled with zero data loss and minimal downtime. Learn more on our free migration page.
How can I pay?
Within Nepal: eSewa, Khalti, ConnectIPS, IME Pay, or direct bank transfer, see paying with eSewa & local wallets. International clients can pay with PayPal, cards, or crypto and e-wallets. For SWIFT/wire transfers, contact us and we'll share banking details.