Life vs Non-Life Policy Renewal Tracking for Agents

An agent in Nepal often serves a client with both a life policy and a motor or health policy. These two families follow very different calendars. A life policy has a long term and a regular premium schedule. A non-life policy usually runs for a year and ends on a specific date, after which the cover simply stops unless it is renewed. If you track them the same way, one of them will be missed. This guide explains how to organise both, with the caution that product terms are decided by the insurer and the policy document.

How life policies behave

Life policies have a start date, a term, a sum assured and a premium payable monthly, quarterly, half-yearly or yearly for a set period. The key dates are the next premium due date, the end of the grace period set by the insurer, the maturity date and any bonus or loan-related dates the insurer informs. The agent\'s job is to keep premiums on schedule, so a due calendar and reminders are the central tools.

How non-life policies behave

Non-life cover includes motor, health, property, fire, travel and others. Most are short-term, ending on an expiry date. Renewal requires action: confirm that the asset and cover still match, collect updated details, obtain the insurer\'s terms and complete payment before expiry. For vehicles, the registration number, bluebook details and previous no-claim information may matter. A missed renewal can mean real exposure, so the pipeline must start earlier than a life premium reminder.

Side-by-side tracking needs

Item	Life policy	Non-life policy
Main date	Next premium due	Expiry date
Frequency	Monthly to yearly for many years	Usually once a year
Reminder start	About 10 to 30 days before	About 30 to 45 days before
Extra details	Nominee, sum assured, maturity	Asset, vehicle number, sum insured
Typical action	Collect premium	Review cover, renew, collect premium
Risk if missed	Policy may lapse under the insurer\'s rules	Cover may end on the expiry date

Build two lists, one client view

Use a due list for life premiums and a renewal pipeline for non-life expiries, but look at the client as one person. When you call about a premium, check whether a vehicle or health policy is also approaching expiry. When you visit for a motor renewal, ask whether the family life cover still suits them. This approach respects their time and raises your service level without pushing sales.

A renewal pipeline for non-life policies

1. 45 days before expiry: list the policies and check client details.
2. 30 days: contact the client, ask about changes and request documents.
3. 15 days: obtain the renewal terms from the insurer and send them to the client.
4. 7 days: follow up for confirmation and payment.
5. Before expiry: confirm that the policy is issued and send the copy.
6. After renewal: update the record with the new dates and amount.

Choose your own timings. The point is a visible status for every renewal so none is forgotten.

Health and travel policies

Health policies often involve waiting periods, exclusions and claim-free history, all stated by the insurer. Track the policy dates and keep a copy of the schedule, but refer the client to the insurer\'s document for benefits. Travel policies are short and tied to a trip date, so a client\'s travel plan becomes the trigger for follow-up.

Claims support

Agents often help clients through the claim process. Keep a simple claim log: date of the event, date of intimation to the insurer, documents sent, reference number and current status. You cannot decide the outcome of a claim, but you can make sure the paperwork is complete and the client is kept informed. A clean claim log also improves trust at renewal time.

Fiscal year and commission views

Many agents review their business by fiscal year, from Shrawan to Ashadh. Record the insurer, policy type and expected commission for each case so you can summarise premium written, renewals and commission by year. Commission terms vary by insurer, plan and period, so enter only those you have confirmed.

Where software helps

An insurance agent tracker can hold both kinds of policy in one client file, show life premiums and non-life expiries on separate lists and prepare messages for each. For a quick comparison of tools, see our overview page and ask for a demo with your own examples.

Next step

Take ten clients you know well and list every policy each has, with the next date and action. If you find yourself surprised by any item, you have found the benefit of a proper tracker. Message us on WhatsApp to see it with your sample data.

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